Privacy Policy

McDowell Building & Construction (ABN 78 614 729 814) is committed to handling personal information responsibly and in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what information is collected when someone submits an enquiry form, calls the business, or browses this website, and how that information is used, stored and protected. Information collected may include contact and project details submitted through website forms, website usage data gathered through analytics and tracking tools, and call details from the lead generation phone number, which may be tracked and recorded through the business's CRM platform for quality, training, and follow-up purposes.

When you send an enquiry. The enquiry form asks for your first and last name, phone number, email address, the type of work you are enquiring about, your suburb, and anything you choose to tell us about your project. Only the name, phone, email and service type are required.

When you call. The phone number on this site may be a tracked number, which records the calling number, the time and duration of the call, and which page or advertisement the call came from. Calls may be recorded for quality, training and follow-up.

When you browse. Our hosting provider records standard server information for every request, including your IP address, browser and the pages you visit. Where analytics and advertising tools are active, they collect information about how the site is used. The Cookie Policy explains those in detail.

Enquiry details are used to respond to you, to arrange a discovery call, and to scope and price your project if it goes further. Contact details are held in our customer relationship management system so we can follow up and keep a record of the conversation.

Website usage information is used to understand which pages are useful, to measure whether our advertising is working, and to improve the site.

We do not sell personal information, and we do not share it with anyone except the service providers described below.

- Our CRM provider (GoHighLevel), which stores enquiries and call records. - Our hosting provider (Vercel), which serves this website. - Google, where analytics and advertising tools are active. - Trades, suppliers and consultants working on your project, and only the details they need to do that work.

Some of these providers store information outside Australia.

Enquiry and project records are kept while there is an active or prospective working relationship, and afterwards for as long as we are required to for warranty, insurance and tax purposes. Website usage information is kept according to the retention settings of the tools that collect it.

Access to enquiry records is limited to people in the business who need it. Information is held in reputable third-party systems that use encryption in transit. No system is completely secure, and we cannot guarantee absolute security.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, and we will respond within a reasonable time. You can opt out of marketing at any time.

Cookies and tracking can be managed in your browser, and the Cookie Policy explains how.

If you have a question or a complaint about how your information has been handled, contact us and we will look into it. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy. The current version is always the one on this page.